IF ANY OF YOUR QUESTIONS ARE NOT ANSWERED HERE, PLEASE EMAIL US. (LINK)
1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
2. CAN I PLACE MY ORDER OVER THE PHONE?
3. WHAT IS YOUR RETURN POLICY?
4. HOW MUCH IS SHIPPING?
5. DO YOU CHARGE SALES TAX?
6. DO I HAVE TO HAVE A PAYPAL ACCOUNT TO PURCHASE CANDLES ONLINE BY CREDIT CARD?
7. HOW DO GIFT CERTIFICATES WORK?
8. WHAT IS YOUR PRIVACY POLICY?
1. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
OUR CANDLES ARE MADE TO ORDER WHEN NOT IN STOCK, WE DO OUR BEST TO POUR AND SHIP WITHIN 2-5 DAYS, HOWEVER, OCCASIONALLY IT MAY TAKE LONGER. IF YOU ARE IN NEED OF A GIFT IMMEDIATELY, A GIFT CERTIFICATE IS A GREAT OPTION.
2. CAN I PLACE MY ORDER OVER THE PHONE? WE DO NOT ACCEPT ORDERS OVER THE PHONE AS WE ARE NOT STAFFED TO HANDLE PHONE CALLS AT THIS TIME. PLEASE CONTACT US VIA EMAIL FOR ASSISTANCE IF YOU HAVE ANY QUESTIONS. (LINK)
3. WHAT IS YOUR RETURN POLICY? WE ACCEPT UNUSED MERCHANDISE PURCHASED ONLINE ONLY FOR EXCHANGE OR CREDIT REFUND WITHIN 14 DAYS OF PURCHASE DATE WHEN ACCOMPANIED BY ORIGINAL RECEIPT. SHIPPING IS NON-REFUNDABLE. CUSTOM ORDERS PLACED ONLINE ARE CONSIDERED FINAL SALES AND MAY NOT BE RETURNED. IF YOU HAVE FURTHER QUESTIONS ABOUT RETURNING A STANDARD ITEM PURCHASED ONLINE PLEASE EMAIL US.
*PLEASE NOTE THAT GIFT CERTIFICATES ARE NON-REFUNDABLE
4. HOW MUCH IS SHIPPING? CURRENTLY THE SHIPPING IS A FLAT RATE OF $8. WE SHIP BOTH USPS AND UPS.
5. DO YOU CHARGE TAX? ONLY WHEN SHIPPING WITHIN IOWA (6%)
6. DO YOU HAVE TO HAVE A PAYPAL ACCOUNT TO PAY BUY CREDIT CARD? NO. YOU CAN CHECKOUT WITH A CREDIT CARD (MASTERCARD, VISA, AMERICAN EXPRESS OR DISCOVER) WITHOUT A PAYPAL ACCOUNT. IT IS ONLY PROCESSED BY PAYPAL.
7. HOW DO GIFT CERTIFICATES WORK? SEE THE GIFT CERTIFICATE FAQ PAGE.
8. WHAT IS YOUR PRIVACY POLICY?
OUR COMMITMENT TO YOU
THANK YOU FOR VISITING WWW.MYWHITELIGHTS.COM WE ARE COMMITTED TO HONORING AND PROTECTING YOUR PRIVACY WHILE AT THE SAME TIME PROVIDING YOU WITH A FIRST RATE ON-LINE AND SHOPPING EXPERIENCE. WHITELIGHTS MAKES EVERY EFFORT TO PROTECT THE SECURITY OF YOUR PERSONAL INFORMATION. OUR WEB SITE IS HOSTED ON SECURE SERVERS AND UTILIZES SSL SECURE SERVER SOFTWARE. ANY PERSONAL INFORMATION THAT YOU PROVIDE IS ENCRYPTED SO THAT NO-ONE CAN READ IT WHILE IT IS BEING TRANSMITTED OVER THE INTERNET. ANY INFORMATION COLLECTED BY US IS STORED IN PRIVATE FILES BEHIND A FIREWALL DESIGNED TO PROTECT YOUR INFORMATION BY DENYING UNAUTHORIZED ACCESS BY OUTSIDE USERS.
WE HERE AT WHITE LIGHTS @ HOME ARE COMMITTED TO KEEPING YOUR PERSONAL INFORMATION SAFE AND SOUND. WE DO NOT SELL, RENT, OR SHARE YOUR INFORMATION WITH OTHERS. YOUR PERSONAL INFORMATION (INCLUDING, BUT NOT LIMITED TO, NAME, BILLING ADDRESS, PHONE NUMBER, EMAIL ADDRESS, AND CREDIT CARD/PAYPAL INFORMATION) WILL ONLY BE USED AS NECESSARY TO FULFILL YOUR ORDER.
IF YOU DO NOT WISH TO RECEIVE NEWSLETTERS REGARDING SPECIAL OFFERS OR NEW PRODUCTS PLEASE LET US KNOW BY SENDING US AN E-MAIL.
PLEASE BE SURE THAT YOUR E-MAIL INCLUDES YOUR NAME AND EMAIL ADDRESS.
